Call Center Supervisor - Northborough, MA

Northborough, MA
  • Call Center
  • Full Time

A Human-Centered Approach The sales lead generation office for Renewal by Andersen, is looking for an Inside Sales Coach. This position is focused primarily on managing a large team of Inside Sales Reps and delivering the highest level of service to our dedicated customers.

call center

Why Renewal by Andersen?

Your excellent communication skills, passion for helping people, and customer-care-first attitude will be an excellent fit for our energetic team.

A reputation that stands apart

We’re a part of the largest window and door company in North America, and have more five-star reviews from homeowners than the other leading full-service brands. We’re committed to helping you realize your potential and exceed our homeowners’ expectations.

Top-to-bottom expertise

Our call center agents are people-people. They have excellent communication skills, passion for helping people, and customer-care-first attitude. From setting appointments to scheduling service teams, they help customers make their houses their “forever homes.”

A legacy of innovation

Renewal by Andersen has made its name being a different and better home improvement company. Our call center team is at the front line of that experience, making sure homeowners across the country get their projects started off right.

Job Details

- Come work for a Top Workplace and earn up to $75,000-$90,000 as an Inside Sales Coach. Base pay plus monthly Performance-based bonus. Work isn’t supposed to be this fun! Our business is thriving, and we need talented people to join our team. At Renewal by Andersen | Esler Cos, we don’t just sell the best-known windows. We do business “With Love” by caring for teammates and customers like family! Work/Life Balance We’re open 7 days/90 hours per week. We can build a schedule that fits your life and guarantee those hours every week! Family Culture of Care Work with your friends. Company outings, contests, profit sharing, paid volunteer time, 3:1 charitable match, tuition reimbursement, free laundry, and more! WHAT YOU'LL BE DOING - THE ROLE - Working on a team of Coaches. - Hands-on and in-the-moment assistance with appointment setting. - Coaching, encouraging and guiding staff to meet activity goals. - Assist staff to deliver our methodology. - Encourage staff to recognize selling opportunities and buying clues. - Perform moderate-level supervisory work coordinating the operations of a call-service team. - This is an in-person position. WHAT YOU BRING - THE PERSON - Previous call center coach or supervisor experience in an Inside Sales Center. - A proven track record of closing sales. - A strong focus on exceeding customer expectations. - Strong written and verbal communication skills. - Ability to work in a fast-paced environment and collaborate effectively as a team member. - A positive attitude with the ability to multi-task. WHAT'S IN IT FOR YOU - THE BENEFITS - Medical Insurance - Flexible Spending Account (FSA) - Health Savings Account (HSA) - Telehealth: 24/7 access to physicians - Prescription drug Insurance - Dental Insurance - Vision Insurance - Life Insurance / AD&D $50,000 Paid Coverage - Additional Voluntary Employee & Spousal life insurance - Short-term disability Insurance (STD) - Long-term disability Insurance (LTD) - Parental Leave - Voluntary Critical Illness Insurance - Voluntary Accident Insurance - Teammate Assistance Plan - Paid Volunteer Time - 401k with 50% match up to 6% of your annual pay - Tuition Reimbursement Empowered to be Extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents. THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY Renewal by Andersen is the full-service window-replacement division of 120-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different—and better—window-replacement experience. The Esler Companies is the holding company for a fleet of the top RbA “affiliates” in Arizona, Colorado, Greater Nevada, Texas, Oklahoma, Greater Philadelphia, Southern New England, Southern Maine, Northern New Hampshire, and a sales and marketing ‘engine’ in Northborough, Massachusetts. We are a proud equal-opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.

Ready to apply?

Get in touch with us by completing the form below.

Step 1

Get started by sharing some information about yourself.

Step 2

We'll be in contact with you to see if we're a match.

Step 3

You will speak with additional Renewal by Andersen personnel to set up a potential interview.

Call Center Supervisor - Northborough, MA

Northborough , MA  - Call Center

By submitting this form, I agree that I may be contacted at the number above, including by autodialed calls and texts, for informational and all other purposes by Renewal by Andersen, and its affiliated companies (collectively, “RbA”). For information about how we use your personal information, see: Privacy Policy | Privacy Notice for CA Residents | Opt Out of Sale of Personal Information


Innovation drives us

Innovation at our core

Our culture is based on listening to our employees' insights and putting their thoughts into action.

LEARN MORE ABOUT OUR CULTURE

Similar opportunities near you

You are viewing jobs in Ohio
Change