Who we are...

COCC delivers complete enterprise processing solutions to financial institutions throughout the northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top quality support. Designated as a Top Workplace in Connecticut and a National Great Place to Work, COCC recognizes employees as the core of our success! COCC offers a progressive training program to support employees in personal and professional development.

What we need...

An SR Application Specialist to serve as primary contact for post conversion clients or existing clients requiring assistance for a specific application or process. Coordinates action items related to transferring the financial institution from their previous service provider to the COCC system and methodology.

What's in it for you...

COCC offers a unique and collaborative experience as you grow your career with us and all of the benefits you'd expect from an award-winning employer plus:

• A hybrid schedule allowing you the flexibility to balance your work/life needs
• A customized training plan to successfully onboard you through your first year
• A robust employee training and development program aligned with career pathing objectives
• Generous PTO offering as well as competitive pay and benefits
• On-site fitness center / off-site fitness/wellness reimbursement
• Tuition Reimbursement
• Financial planning assistance with certified professionals
• Fun employee events such as company outings, trivia, sports leagues wellness events
• Peer recognition programs

What you'll do...

• Provides front line customer support, specialist in assigned sector of business
• Point of escalation for all sectors of business for the client
• Responds to client issues and requests for support and assistance
• Answers customer inquiries regarding system use and procedures as well as reports regarding their use, balancing and interpretation
• Research customer issues by reviewing system documentation, user manuals and industry periodicals/websites
• Assists users with processing routine and complex transactions or issues
• Collects information, troubleshoot problems, and develop solutions for issues
• Logs all appropriate information and research efforts into call logging software
• Submits special processing requests from customers. Follow up when completed to ensure accuracy of the completed job
• Schedules input of all changes. Assure change management process is completed properly and validates accuracy of maintenance performed.
• * Determines area responsible for advanced resolution of issue and assigns case; ensures the final resolution of the case and communicates to client

What you'll bring...

• Bachelor's degree is preferred for this role but will consider appropriate work experience and/or relevant certifications.
• Minimum two years' banking experience, deposit operations (back office) and/or branch preferred
• Advanced Deposits experience
• Excellent customer service skills
• Critical thinking
• Ability to communicate effectively with all levels of staff and management both verbally and in writing
• Knowledge of financial services terminology and operational procedures
• DNA and INSIGHT experience preferred
• Active listening skills essential
  * Critical thinking skills required
  * Ability to communicate effectively with all levels of staff and management both verbally and in writing
  * Ability to project COCC's Core Values to clients and others
  * Ability to multitask independently and collaborate as part of a team
  * Attention to detail

Salary Range for the role is $66,300-$91,800 per year

Applicants for employment in the US must have work authorization that does not currently or in the future require sponsorship of a visa for employment authorization in the United States.

COCC is committed to maintaining a drug-free workplace. All applicants are required to pass a credit, background, and substance test prior to employment. COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and CT Department of Labor laws regarding pre-employment screens. COCC is an equal opportunity employer committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

Accessibility - If you're a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please let us know by calling 860-678-0444 or emailing TalentManagement@cocc.com. Please specify the help you need and we'll be happy to get back to you!