Learn and understand the fundamentals, premium products, and advanced features of using Infinite Campus Perform software product training on location, at customer sites or via the Web Assist with planning and managing the design of training materials and programs Executes and oversees training plans Responsible for communication with customers and internal departments for

Learn and understand the fundamentals, premium products, and advanced features of using Infinite Campus Perform software product training on location, at customer sites or via the Web Assist with planning and managing the design of training materials and programs Executes and oversees training plans Responsible for communication with customers and internal departments for

Content Development Identify content gaps to ensure comprehensive coverage of our products in the knowledge base and internal wiki. Design and develop learning content for product functionality that is understandable to a wide array of end users. Review, edit, and update existing content to align with evolving product functionality. Content Strategy Assist in the developm

Utilize a combination of product knowledge, knowledge of K 12 business processes and professional consulting skills to ensure a quality customer experience. Participate in the creation, maintenance and execution of consistent implementation processes and methodologies. Conduct on site policy and procedure meetings, including site observations of current product specific p

Utilize a combination of product knowledge, knowledge of K 12 business processes and professional consulting skills to ensure a quality customer experience. Participate in the creation, maintenance and execution of consistent implementation processes and methodologies. Conduct on site policy and procedure meetings, including site observations of current product specific p

Hosted Server Database Backups Configure standard Campus environments Install of Campus Premium Products following established procedures Running Campus updates following established procedures. Respond to and resolve systems alerts Respond to customer reported issues with guidance from mentor Access Infinite Campus product customer data and customer infrastructure adheri

Staff Planning and Development Manage the recruitment, training, evaluation, guidance, discipline, and termination of Support Representatives and Advisors. Collaborate with the Manager of Support Services and HR to address personnel matters. Training and Development Design and deliver comprehensive training programs tailored to equip support team members with the requisit

Relationship Management Responsible for cultivating and growing strong relationships with our clients. This involves understanding their business needs, challenges, and goals, and providing personalized support and guidance to help them achieve success. Travel Essential to fostering strong relationships is the willingness to travel frequently (minimum 30%) to conferences,

Relationship Management Responsible for cultivating and growing strong relationships with our clients. This involves understanding their business needs, challenges, and goals, and providing personalized support and guidance to help them achieve success. Travel Essential to fostering strong relationships is the willingness to travel frequently (minimum 30%) to conferences,

The State Reporting Success Specialist plays a pivotal role in the overall success of customers and the Campus Support team, ensuring customer satisfaction with state reporting. This role primarily involves educating district support contacts, addressing inquiries, troubleshooting complex state reporting issues, and providing mentorship within the team. The State Reportin

The State Reporting Success Specialist plays a pivotal role in the overall success of customers and the Campus Support team, ensuring customer satisfaction with state reporting. This role primarily involves educating district support contacts, addressing inquiries, troubleshooting complex state reporting issues, and providing mentorship within the team. The State Reportin

Act as the main point of contact for customers with questions, requests, or troubleshooting problems relating to Infinite Campus software. Provide technical support via the telephone and electronic communications. Verify support contact credentials and account service level agreements. Assist the customer by resolving the incident, redirecting the call, or escalating. Dis

Manages and prioritizes the team's backlog for their product Translates Product Manager's vision and strategy into stories for a development team Understands the needs of their stakeholders and uses that understanding to break down and prioritize work Collaborates with Product Manager to make decisions on what goes into product Carries out product strategy withindepartmen

Oversees the Platform Infrastructure group providing both architecture and projects direction for the team. Mentor Staff in networking, systems, hosting, and business best practices Design, deploy and document network solutions for the expanding and evolving Infinite Campus network. Configure, manage and maintain existing networks and solutions including wireless, access,